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Frequently Asked Questions about Log Book servicing

To help you understand Log Book servicing and learn more about MD Auto Care in Golden Square, please read the questions and answers below:

What is a Log Book Service?

Our Logbook Service is carried out as per Manufacturers requirements, so depending on your KM's your Logbook will tell us what service we should carry out.

Why do I need a log book service?

The Manufacturer has conducted extensive Mechanical Engineering to find out what is best for the longevity of your vehicle

What happens if I miss a Service?

Missing a service is not ideal so let's get it sorted when we can, and keep your vehicle running efficiently. Oils and filters need annual replacement and your car needs to have a safety check as well.

Will I lose my New Car Warranty if I don't go back to the dealer?

No.  If we service your vehicle as per your service book, you will not loose your new car warranty. MD Auto Care is fully qualified to service new vehicles. We have more information on this for you in our article. Please click here.

I have lost my Log Book, do I need it?

We keep all servicing files in our system, so if you are a regular customer we can always get access to your details. If you are coming to us for the first time then please bring in your invoices from previous services.

Do you provide Digital reports for the work you have done? or a digital report of what's wrong with my car?

Upon request we can issue a digital report via email. Please let us know at time of booking otherwise we supply a printed copy. Our Invoices cover Parts, Labour, work carried out. We have a Notes section on our invoices for items to be repaired or checked next service or we may call you if it is a safety issue that needs repairing straight away.

How long will the service take?

When you book in and we have your vehicle details, we can arrange an estimate of cost & the approximate time we will need your vehicle in our workshop.

How much will my service cost?

The best way to know what the cost will be for your next service is to provide us with your vehicles details and service history. We can then arrange an estimate of your service cost. This will vary depending on which log book service you are up to and the make & model of your car. If we find unexpected issues that require repairs we will call you to discuss and won't proceed until we have your approval to go ahead.

How can I pay for my Service?

We accept Cash, Debit / Credit Card or Bank transfer - by prior arrangement

When are you Open?

Our Golden Square workshop is open Monday to Friday from 9am to 5:30pm. Weekends closed.

Can I drop off my car after hours?

Yes, you are welcome to drop off your car after hours. Please let us know at time of booking.

Is there a secure key drop off box after hours?

For out of hours car drop offs we have a secure key drop box, call us for more details at time of booking.

Can I collect my car after hours?

Yes, by prior arrangement you can collect your vehicle after hours if you have a spare key.

Can you drop me home when I deliver my car for servicing or repair?

We are not able to collect or drop off our customers or their vehicles.

What happens if something is not right after my car service?

We take great pride in our work, but if something doesn't seem quite right then please call us straight away and we can arrange for you to come back to our workshop.. Plus you have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.

Will you give me reminders when my next sercive is due?

We attach a MD AutoCare Service Sticker on your Windscreen with the KM's or date for your next service. This is listed on your invoice as well. Why not pop it into your phone calendar as well.

Can my car be serviced at the same time it is repaired?

It sure can. Let us know when you make a booking. If time allows we can do it same day, otherwise we can organise another day for the service to be carried out.

How do I book in a Service?

You are welcome to use the easy online booking form below 24/7 or phone/visit our workshop at 223 Woodward Road, Golden Square during business hours.

How often should I really service my car?

We recommend every 10,000km or 12months to service your vehicle to keep it performing at it's peak and also to check for safety issues like worn tyres or brake pads.

I don't drive much, do I still need a service?

If you don't drive much and haven't reached the km's recommended between services, then we advise that your car be serviced every 12 months.

Can you fix other things while my car is being serviced?

We can carry out most other repairs on the day of your service, if not, we will book you in for another day at your convenience.

Can you wash my car?

We wash the engine bay down after a service but we generally don't wash your vehicle.

What type of oils and parts do you use?

We use Penrite Oil with the correct viscosity to suit your engine and other parts recommended by the manufacturer.

Do you check my brakes during a service?

During every service we do a visual check of your brakes & if needed we adjust your handbrake.

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